Let LHI be your
Chief
Customer
Officer
Customer Satisfaction Services
Voice of the Customer (VOC) is more than a number
Net Promoter Score (NPS) is worthless, unless you know the “why”
Pre-RFI
Get RFI
Get RFP
Bid Defense
Award
Early trial operations
Trial close
Don't Get RFI
Don’t get RFP
No bid defense
No award
Decision-making process layer
Document quality, Capabilities, Cost/Value, Business Development, Relationships, Communication, Strategy, Therapeutic area/Medical
Operations, Project management, Timelines, Data management, Communications, Finance, Patient recruitment
Decision-making unit layer
Outsourcing, Therapeutic Area heads, Medical, Department heads, Executive management
Project management, Department leads, Finance
Get RFI
Don’t get RFP
No bid defense
No award
Pre-RFI
Get RFP
Get RFI
Bid Defense
Award
Early trial operations
Trial close
Decision-making process layer
Document quality, Capabilities, Cost/Value, Business Development, Relationships, Communication, Strategy, Therapeutic area/Medical
Operations, Project management, Timelines, Data management, Communications, Finance, Patient recruitment
Decision-making unit layer
Outsourcing, Therapeutic Area heads, Medical, Department heads, Executive management
Project management, Department leads, Finance
Relationship Management
LHI does not use a one-size-fits-all approach. Each program is tailored to your organization’s specific needs.
Award Decision Process
Win-Loss Analysis
- Short, structured web-based survey
- PowerPoint report at periodic intervals
- Add optional in-depth interviews for deeper VOC understanding
- Bid process related + Net Promoter Score (NPS) questions
- Anonymous
Study Operations Feedback
Project Satisfaction
- Short, structured web-based survey
- Specific study-related + Net Promoter Score (NPS) questions
- Stop light alerts to identify operational issues before they fester
- PowerPoint report at periodic intervals
- Add optional in-depth interviews for deeper VOC understanding
Voice of the Customer (VOC) Program Components
Helping your organization improve the bottom line by improving your business development and customer engagement processes
VOC
VOC
VOC
VOC
VOC
VOC
"Lake House Insights knew the backend of our business and their strategy made the entire implementation extremely efficient and successful."
Top 30 CRO
COO
We would love to work with you
Contact us to find out how we can help you to transform the fragmented voice of your customer data into actionable outcomes.
Contact LHIMarket Research Services